Analyze
Turns every call into data: what gets asked, what gets missed, what to fix.
Nobody knows what happens on the phone
You track ads, reviews and revenue. For the channel half your jobs come through, there's no number at all.
Nobody knows how many calls came in yesterday, how many went unanswered or what people were asking. There are only impressions: Mondays are crazy, everyone asks about financing. Without numbers you can't decide whether you need more coverage on weekends, or which question comes up so often it belongs on your website.
Lea · Summit Air's AI receptionistIncoming call · Monday 9:15 AMHi, do you have a maintenance plan? My neighbor said you do.
We do. The plan includes two tune-ups a year and priority scheduling. Want the details by text?
Sure, send them over.
Sent. I've noted your interest so the team can follow up.
Top call reasons (example)
It turns calls into data
It's not just a recorder. Every call leaves a record of what it was about and how it ended, and that adds up.
- It counts how many calls come in, and when.
- It sorts each call by reason, using your categories.
- It keeps the transcript, for when you need the exact words.
- It marks what was handled and what went to a person.
- It shows your real peak hours, not the ones you assume.
- It ranks the questions that come up most.
Almost nothing to set up, and that's the point
Analyze doesn't need new tools. It measures what's already happening; you just decide how you want to look at it.
The calls
They go through Lea, so what it answers, it can measure.
The categories
How you group call reasons, if you already have a way.
Who looks
Who checks the numbers, and how often. Weekly is usually enough.
Where it shows
Your CRM dashboard, or a weekly summary by email.
What you'll see for the first time
Analyze doesn't close or fix calls. It gives you the information behind next month's decisions.
- Real call volume: how many, what times, which days.
- The reason for each call, and which matter more than you thought.
- What was handled on the call, and what needed a person.
- The questions that repeat, which are the ones missing from your website.
- The history, which tells a bad day from a real trend.
Wherever you need a number
Analyze doesn't handle calls, but it tells you if everything else is working.
After-hours calls
It counts how many calls come in after hours, a number most shops don't have.
What happens on your phone
This is the main skill here; the whole case rests on it.
Where the limits are
We'd rather you read it here than find out on a demo. Analyze measures; what to do about it is still your call.
- It can't measure what doesn't go through Lea. Calls to a tech's cell don't count.
- It's not a business dashboard. It covers the phone, not your sales.
- It doesn't decide anything. It shows patterns; adding coverage is your call.
- It doesn't make up past history. The data starts the day it starts.
- It doesn't grade your team. It measures calls, not people.
What everybody asks
Eight questions from anyone who's never had a single number about their own phone.
Try it for a week
In seven days you'll see when your phone rings and what people ask.
It never works alone
Analyze measures what the others do, so it only makes sense with one of them in front. Here are the other eight.
Handles the questions your customers always ask, without guessing or making things up.
Learn more ›Checks your real calendar, books the job, moves it or cancels it. All by voice.
Learn more ›Collects the caller's name, number, address and job details, and puts them in your CRM.
Learn more ›When it can't help, it says so and passes the call to a person.
Learn more ›Gets the whole problem on the first call, so your tech shows up ready.
Learn more ›Texts a quote, estimate, financing link or directions during the call.
Learn more ›Recognizes repeat callers and pulls up their history before saying a word.
Learn more ›Runs the steps only your shop does, like dispatching the on-call tech.
Learn more ›