Answer
Handles the questions your customers always ask, without guessing or making things up.
Your office answers the same questions all day
A lot of calls don't need a person. They need an answer.
Hours, service area, pricing, whether you work on their brand, how soon you can come. These questions already have answers, and they still pull someone off a job or away from a customer. They get answered one at a time, with more or less patience depending on the day. And the ones that come in after hours don't get answered at all.
Lea · Summit Air's AI receptionistIncoming call · Sunday 8:15 PMHi, do you service Carrier heat pumps? And is there a fee just to come out?
We do, we work on all major brands. The diagnostic visit is $89, and it's waived if you go ahead with the repair.
Okay. Are you open Saturdays?
Yes, Saturdays from 8 AM to 2 PM. Want me to find you a time?
It answers. It doesn't take a message.
The difference between voicemail and an answer is that the answer ends the call happy.
- It answers with your business's information, not a generic script.
- It talks in plain English, with no menus and no "press 1".
- It gives the same answers by phone and by text.
- It picks up at any hour, even when you're closed.
- It says when it doesn't know, instead of making something up.
- It passes anything outside what you've set up to a person.
It knows what you tell it
Nothing new to write. The answers already exist in your business; you share them once.
The basics
Hours, service area, holidays and how to reach you.
Your services
What you do, what each service includes and what it costs.
Your policies
Trip fees, warranties, payment methods and everything you already explain daily.
The limits
What's never answered by phone, and who it goes to.
The phone stops interrupting
It's not a voicemail box someone empties later. It's the question answered while your team keeps working.
- The answer given on the spot, not a callback note.
- Your policies told the same way, every time.
- Questions answered at night, on weekends and in your busy season.
- Your techs and office staff not dropping what they're doing.
- A record of what gets asked most, so you know what to put on your website.
It's the first skill, and rarely the only one
Almost every call starts with a question. Answer handles it, and another skill often follows.
After-hours calls
It answers what comes in at night, when no one's in the office.
Where the limits are
We'd rather you read it here than find out on a demo. Answer informs; other skills get things done.
- It doesn't improvise. If you haven't told it, it says so and passes the call on.
- It doesn't give expert advice. No diagnosing over the phone, no legal or safety rulings.
- It doesn't negotiate. Discounts and exceptions go to a person.
- It doesn't close anything. Booking or collecting is another skill's job.
- It doesn't know what changed. If your info goes stale, so do its answers.
What everybody asks
Six questions people ask before they trust it with their phone.
Try it with your own questions
Tell us what you answer every day, and we'll show you how it answers for you.
It never works alone
Answer handles the question, but then something usually needs to be booked, captured or passed on. Here are the other eight.
Checks your real calendar, books the job, moves it or cancels it. All by voice.
Learn more ›Collects the caller's name, number, address and job details, and puts them in your CRM.
Learn more ›When it can't help, it says so and passes the call to a person.
Learn more ›Gets the whole problem on the first call, so your tech shows up ready.
Learn more ›Texts a quote, estimate, financing link or directions during the call.
Learn more ›Recognizes repeat callers and pulls up their history before saying a word.
Learn more ›Turns every call into data: what gets asked, what gets missed, what to fix.
Learn more ›Runs the steps only your shop does, like dispatching the on-call tech.
Learn more ›