Book
Checks the real openings in your calendar, books the job, moves it and cancels it. All by voice, on the same call, with no one writing anything down.
Your schedule is still filled by hand
Every service business runs on its schedule, and most still fill it the way they did twenty years ago.
Someone answers, checks the board, offers a time, settles on another and writes it down. Every step ties up a person and leaves room for mistakes: the slot that was already taken, the job whose length was guessed, the appointment that stayed on a sticky note. And when no one's there to do it, in the busy season, on a holiday or at 10 at night, the job just doesn't get booked.
Lea · Summit Air's AI receptionistIncoming call · Tuesday 7:15 AMHi, my AC stopped blowing cold. Can someone come out today?
I'm sorry about that. I have a tech free today at 4:30 or tomorrow at 8:00 AM. Which works?
4:30 today, please.
You're booked for 4:30 today with Marcus. You'll get a text when he's on the way.
4:30 PM · Marcus · added to calendar
It books for real. It doesn't take a message.
Writing down a request and booking a job are different: a booked job is already on your calendar when the call ends.
- It checks real availability during the call, not a copy from this morning.
- It knows how long each job really takes before offering a time.
- It books with the tech, crew or truck the job belongs to.
- It moves and cancels existing appointments without anyone on your team.
- It offers other times when the one they want is taken, instead of saying no.
- It puts the appointment on your calendar before hanging up.
Four things, none of them technical
All of this already exists in your business. You only show it once.
Your calendar
Access to the calendar you already use, or the one we set up for you.
Your services
What you offer and how long each job really takes.
Who does what
Which tech or crew handles each job, and when they work.
Your rules
Minimum notice, service area, holidays, capacity and everything else you've already decided.
A full schedule, and no one writing it down
It's not an inbox of requests someone checks later. It's your same calendar, with more jobs on it.
- The appointment on your calendar, not on a list someone has to copy over.
- No double bookings, because it checks availability in the moment.
- Jobs booked at any hour, including the ones you lose today after hours.
- Your team writing nothing down, during or after the call.
- A record of what people asked for that you couldn't offer.
It rarely works alone
Book is the skill that closes. It usually comes after another one has answered the question or recognized the customer.
After-hours calls
It books the job at night, so your team starts the day with a full schedule.
Calls and texts in one place
It books the same way by phone or text, without double entries.
Where the limits are
We'd rather you read it here than find out on a demo. Book does one thing, and does all of it.
- It doesn't take payment. It books the job; payment stays where it is today.
- It doesn't invent openings. If the day is full, it offers other times or says so.
- It doesn't reorganize your day. It won't move other customers' jobs on its own.
- It doesn't replace your software. It works on top of your calendar.
- It doesn't book what you don't offer. Anything unusual goes to a person.
What everybody asks
Seven quick answers to get your questions out of the way.
Try it with your own calendar
We connect it to the calendar you use and show you how it books.
It never works alone
Book closes the job, but first someone has to answer the question, recognize the customer or know when to pass the call on. Here are the other eight.
Handles the questions your customers always ask, without guessing or making things up.
Learn more ›Collects the caller's name, number, address and job details, and puts them in your CRM.
Learn more ›When it can't help, it says so and passes the call to a person.
Learn more ›Gets the whole problem on the first call, so your tech shows up ready.
Learn more ›Texts a quote, estimate, financing link or directions during the call.
Learn more ›Recognizes repeat callers and pulls up their history before saying a word.
Learn more ›Turns every call into data: what gets asked, what gets missed, what to fix.
Learn more ›Runs the steps only your shop does, like dispatching the on-call tech.
Learn more ›